FAQs

FAQs (Frequently Asked Questions)

Q1: How do I place an order?
You can place your order easily by browsing our store, adding products to your cart, and completing the checkout process. Once confirmed, you will receive an email with your order details.

Q2: How long does delivery take?
Orders are dispatched within 24 hours and usually delivered within 2–4 business days. In case of unforeseen delays, it may take longer.

Q3: Can I return or exchange products?
Returns or exchanges are not accepted if the parcel has been opened. However, in genuine cases (such as wrong or damaged product received), you can request a return within 4 days of delivery.

Q4: Who will pay for return shipping?
Return or exchange shipping costs will be the responsibility of the customer.

Q5: How will I get my refund?
If your return is approved, your refund will be processed within 7–10 business days after we receive and inspect the returned product.

Q6: Is my personal information safe?
Yes. All information you provide is kept confidential and used only for processing and delivering your order.

Q7: Can I track my parcel?
Yes, once your order is dispatched, we will provide you with a tracking number so you can track your parcel online.